The Canadian Automotive Service Information Standard
The Canadian Automotive Service Information Standard (CASIS) is a historic, fifteen year, negotiated agreement between the two vehicle manufacturers associations: the Canadian Vehicle Manufacturers’ Association (representing the three Detroit-based auto makers) and the Global Automakers of Canada (representing sixteen international automakers), and the National Automotive Trades Association. The Automotive Industries Association (AIA) subsequently also signed the CASIS Agreement.
The agreement provides the automotive aftermarket with the same access to automotive service and repair information, training and equipment as the Original Equipment Manufacturers (OEMs) provide to their authorized dealers.
CASIS One Stop consolidates the technical information services and repair sites for all automakers whose logos are shown on this site. Simply “click” on the appropriate logo and you will be directed to that manufacturer’s tech info website. It is important to understand that each manufacturer sets their own fees for access to their tech info websites as well as the subscription periods.
Should you be unable to find the information you are looking for on the manufacturer’s website, you are invited to complete a Service Information Request (SIR) ticket (see the menu item). The administrators commit to having a response to the SIR within 48 hours. Please note that turnaround times to address SIR tickets will vary by manufacturer and are beyond the control of this site.
Please fill in the following information to file a Service Information Request (SIR).
The CASIS agreement was signed on September 29th 2009 in Ottawa in the presence of then Industry Minister, the Hon. Tony Clement between the three industry associations.
All of the members of the two manufacturers associations signed Letters of Commitment agreeing to be bound by the terms of the CASIS Agreement. In the subsequent months, after the agreement was signed, the Automotive Industries Association (AIA) also signed the agreement.
In 2023 Tesla also committed to abide by the terms of the CASIS Agreement and the two vehicle manufacturers’ associations continue to encourage new market entrants to abide by the provisions of the CASIS Agreement.
As CASIS is a negotiated agreement, the parties always retain the right to improve, revise or renegotiate the agreement as the need arises. A review of the attached 2009 Q&A document released at the time of the historic agreement suggests that the CASIS Agreement is as relevant today as it was in 2009.
